Refund policy
This policy covers payments made on drsreekavya.in for NAVA's live online programmes and workshops, such as Sattva. It is run by Kavya (Dr. Sreekavya S H, BNYS · MFN · FMCN, TCMC Reg. No. 65), an individual business at Vazhuthacaud, Thiruvananthapuram, Kerala, India, under the names NAVA and Dr. Sreekavya.
Before the batch starts: full refund
If you ask before the first session of your batch begins, we refund the full amount you paid. You don't need to give a reason.
In the first week: partial refund
After the batch has started, you can still ask for a refund within the first week (the first 7 days from the first session). We refund the part of the fee for the sessions that have not yet been held when you ask.
Refund = fee paid × (sessions not yet held ÷ total sessions in the batch), rounded to the nearest rupee.
For example, Sattva costs ₹1,999 for 24 sessions. If you ask after 4 sessions have been held, 20 are left, so the refund is ₹1,999 × 20 ÷ 24 = ₹1,666.
After the first week: no refund
We can't refund requests made after the first week of the batch, or sessions you missed. Each session's recording stays available for 7 days so you can catch up.
If we cancel or postpone a batch
If NAVA cancels a batch or moves its start date, you choose: a full refund, or a place in the next batch at no extra cost.
Payment problems
If money was taken but your place wasn't confirmed, or you were charged twice, tell us and we'll refund the extra amount in full.
How to ask, and how long it takes
Send your request by on WhatsApp or by phone at 9400976639, or by email at info@drsreekavya.in. Include your name, the WhatsApp number you registered with, and the Razorpay payment ID if you have it.
We start an approved refund within 2 working days. It reaches the card, UPI account or bank account you paid from in 5 to 7 working days, depending on your bank. Refunds are made only to the original payment method.